Decatur Machine Services, Inc. is committed to meeting our customers’ expectations and requirements through quality, service and reliability. The objective set by Decatur Machine Services, Inc. is “Total Customer Satisfaction” through teamwork and individual job excellence and to provide a superior product, on time, every time. We achieve this objective through our commitment to our Quality Management System continuously improving all aspects of company performance, our supplier selection and long-term relationships, and our timely responsiveness to our customers’ needs, whether it is on site, over the telephone or through correspondence.

Being consistent with our performance and quality will provide us opportunities for continued growth and profit through customer satisfaction, allowing enduring and successful business relationships with our customers to carry on, and be passed down to future generations.

My commitment is to establish and continually review the company quality objectives, review the Quality Policy for continued suitability, and communicate the Quality Policy ensuring personnel understand it. The Quality Management System shall be continually reviewed and modified where desired effectiveness is not or has not been achieved.

Our management system is registered as in accordance with ISO9001:2015 and AS9100:2016 quality standards.

Lisa Bivens,
President